Very few businesses operating today don’t have a customer-facing piece of technology. Whether that’s an actual product, an app, or even just e-commerce and customer service functionality on their website, all have become crucial to surviving and thriving in today’s business environment.

The emergence of Conversational AI agents is poised to bring profound changes to the contact centre industry.

For millions of citizens, there are few things more frustrating than dealing with a government department or state-owned enterprise (SOE).

Despite being the coal face of business-consumer contact, call centers have long struggled to offer personal customer experience.

Businesses everywhere are under pressure to deliver better service at less cost. Most have looked at some form of digital solution, but do they really work? AI agents are constantly evolving and becoming more sophisticated.